Civil Defence Authority Begins Quality Management Audit For Ambulance Services

Pursuing International Standards

The General Directorate of Ambulance initiated an important external audit phase today. The Civil Defence and Ambulance Authority aims to achieve ISO 9001:2015 certification. This process reflects the authority's commitment to enhancing operational quality and efficiency. It consolidates the principles of governance and continuous institutional improvement. Lieutenant Colonel Hani Al-Kayoumi chaired the opening session of the audit. He serves as the Acting Director General of Ambulance Services. The session included a visual presentation detailing current ambulance operations. Auditors then began reviewing the departments concerned with emergency medical services.

Evaluating Operational Effectiveness

The comprehensive audit verifies the readiness of the quality management system. Specialists review approved documents and evaluate standard operating procedures carefully. They determine the actual level of system application across various departments. Auditors also evaluate how effectively the directorate achieves its stated operational goals. They monitor key performance indicators and review risk management strategies. The audit covers medical governance, supervision, and technical affairs. It also examines support operations like procurement, equipment maintenance, and human resources. The directorate spent months preparing and documenting procedures for this exact phase.

Improving Emergency Medical Care

Achieving this certification represents an important milestone for the directorate. It proves their commitment to providing exceptional emergency medical care. High-quality ambulance services save lives during critical medical emergencies. The authority continuously strives to meet the objectives of Oman Vision 2040. Learn how national institutions are improving the quality of daily life. Read more updates on public services at Oman Day.