Over OMR 2,500 recovered for consumers in Barka by Authority

The Consumer Protection Department in Barka was able to recover OMR 2, 715 for the benefit of a number of consumers, as part of the efforts of the Consumer Protection Authority to solve the complaints received through friendly settlements.

A statement issued online by the Consumer Protection Authority (PACP) said, "A consumer approached a store to install furniture for his home, but the shop did not abide by the agreed upon time for delivery and began to procrastinate, which prompted the consumer to submit his complaint to the administration, which immediately took measures to summon the parties. It was found that the claims of the consumer are correct, and by a friendly settlement between them, it was agreed between the two parties to return an amount of OMR 350 to the consumer."

"Another consumer submitted a complaint to the management against an aluminum detailing and installing workshop due to its delay and procrastination in preparing and installing a fence for the stairs of his house on time. Accordingly, the administration summoned the two parties where an amicable settlement was concluded to recover an amount of OMR 785 in favor of the consumer with the termination of the contract."

In a third case, a consumer contracted with an office to bring in manpower, but the office delayed providing the same and completing the procedures for domestic workers, which prompted the consumer to demand back the amount paid. The office also delayed this and accordingly the consumer submitted his complaint to the administration. The matter ended with an amicable settlement contract in which it was agreed to recover an amount of OMR 1, 580 for the consumer.