All About Your Baggage

Lost Baggage

In the unlikely event that we do not locate your baggage, the following documentation must be presented to the closest Oman Air airport within 21 days. The deadline for written lost baggage compensation claim is two years from the date of the flight.

A completed Baggage Claim Questionnaire (click here for a copy) that was handed over when you reported the loss or damage.
The initial report (Passenger Irregularity Report) filed at the airport of destination where your travel was completed.
Claim potions of the Baggage identification labels.
Ticket/s (in the case of not using an electronic ticket).
Boarding card/s.
Copy of the passenger's identity card/passport.

 

Note *The above documents will be required to process your claim.

Our ticketing contract excludes liability for consequential damages such as inconvenience, car rental expenses, phone call expenses, hotel or meal costs. Additionally, Oman Air cannot offer refunds of airfare due to baggage discrepancies.

Delayed Baggage

If you need to make queries about your checked-baggage once you've left the airport, please call the Baggage Service Office at the airport you flew into within four hours after arrival.

Note 1: In case of delayed baggage a written claim shall be made no later than 21 days from the date of the baggage delivery to the passenger (all originals of necessary documents confirming the passenger's right to claim compensation, must be attached to the claim: The initial report (Passenger Irregularity Report) filed at the airport of destination where your travel was completed, Claim potions of the Baggage identification labels, Ticket/s (in the case of not using an electronic ticket), Boarding card/s, Copy of the passenger's identity card/passport).

 

Note 2: When ticketed passengers are away from their permanent address and the delivery of baggage is delayed, Oman Air may authorize an amount of compensation in cash per ticketed passenger for the purchase of essential personal items such as clothing and toiletries with a maximum ceiling.

Damaged Baggage/Missing Baggage Content

If your baggage has been damaged, or there is a missing baggage content, it is important to make a baggage claim with our baggage agent (at Lost & Found) immediately while you're at the airport, and complete the Damage Irregularity Report (DPR) before you go through Customs.

Note: It is important that customers retain all damaged property until it can be inspected by an Oman Air Baggage Service agent, and a damaged property report is issued.

Baggage Claim Follow-up

If you're following up on a baggage claim, click here for a list of our specific destination airport.

Items that Oman Air does not hold liability for

The following items are accepted for transportation at your own risk. Oman Air will not be liable for damage, loss or spoilage of these items.

You may choose to carry the item(s) with you if they meet the requirements for carry-on baggage. Essential medication or currency should always travel with you and should never be checked.

Fragile or unsuitably packaged items (such as antiques, art, bottles, cameras [video, still, projectors], ceramic, computer equipment, glass, hockey sticks, liquids, luggage totes, mirrors, strollers and other items subject to break in transit, musical instruments, precision tools, radios, small appliances, sound reproduction equipment, televisions or trophies).

Irreplaceable or essential items (such as antiques, artifacts, car keys, house or other keys, currency, checks, negotiable papers, securities, essential medication, heirlooms, collectible items, irreplaceable business documents, jewelry, precious stones or metals including silverware, natural fur products, optics, contact lenses, paintings/works of art).

Perishable items (such as fish, meat or any perishable food item, flowers or plants).

We strongly recommend that you do not pack valuable and special items into your checked baggage. Please use carry-on allowance for any important documents, cash, fragile or perishable items, keys, jewelry, computers and other personal electronic devices, samples, medicines, medical documents, passport and other identity papers.

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