Royal Oman Police eServices portal most popular among Oman netizens

The Ministry of Health eServices were familiar for 51 per cent of the respondents, and only 42 per cent had used them before.
 

“According to the results, only eight per cent of the respondents did not use the eServices of the government entities addressed in the survey. When asked about the reasons for not using the government eServices, the highest response was low network speed by 34 per cent, while 9 per cent was attributed to lack of experience in using the technology,” ITA explained.

According to the ITA, the concerned government entities have been made aware of this information in order to support their future plans.

“Some of the general comments addressed by the survey respondents were the lack of integration between all these entities, which resulted in having incomplete end-to-end eServices. In addition, respondents reported low network speed despite the high prices of telecommunication offers in the Sultanate,” the ITA added.

A survey question asking whether individuals paid their utility bills electronically revealed that only 57 per cent of respondents pay their phone bills through an eService, while 56 per cent pay internet bills electronically, and 33 per cent of the respondents pay their electricity bills through eServices.

The utility bill, which saw the least eService usage, was water bills, as only 27 per cent of respondents paid through electronic services.

Of the 1,779 respondents in the survey, 82 per cent were male and 18 per cent were female. About 80 per cent of the survey respondents were aged between 18 and 40 years.